FAQs

What is your shipping policy?

We offer $6.95 flat-rate shipping and free shipping on orders over $40 in the US with provided code on website.

Please refer to our Exchanges & Returns page for more information on our return policy. 

Are your fabrics certified?

All of our fabrics and cloth diapers are hand-picked and manufactured in the U.S.

Our organic line products are made with 100% organic fabrics that has been certified by the Global Organic Textile Standard (GOTS). GOTS is recognized as the world's leading processing standard for textiles made from organic fibers. For more information, please refer to their website.

How does the sizing work?

Headbands

Our headbands are all one size fits all.  They typically fit all sizes from newborn to 2 years old.

Drool Bibs

Our drool bibs come in one size. Each scarf ties so the sizing is completely adjustable.

How do I care for my products?

Burp Cloths

We encourage you to machine wash cold, tumble dry low. For more thorough cleaning you may use hot water (shrinkage is normal), and tumble dry low.

DO NOT use detergent with course scrubbing cleaner included as they can cause matting. These products get softer with each wash!

Drool Bibs

We encourage you to machine wash cold, tumble dry low.

How long will it take to receive my products?

Products typically ship within 1 week, or 3-5 business days. If a customization is added, it can take up to 1-2 weeks. For any pre-order listing, the turn around time can go up to 3-4 weeks. For domestic delivery, allow 3-5 business days for receipt, and for international shipping, please allow up to 30 days.

What if my package is lost or stolen?

Once an item has been accepted by the USPS, it is no longer our responsibility. If your package should get lost, we cannot send replacement products. If you would like to purchase shipping insurance, please email us and we will include it to your order for an additional charge.

Who do I contact about wholesale inquiries?

Send us an email at hello@ivyandsimone.com and we will get back to you shortly. We'll ask some questions to help us better understand if our products and brand are a good fit for your shop.

Any other questions?

Your voice matters to us and we would love to hear from you if you have any other questions!

Send us an email at hello@ivyandsimone.com and we will get back to you as soon as we can.